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The preferred method of communication is through email. Please contact us anytime via email
or call us toll-free
1-877-597-1669
Mon - Fri, 7 to 4 PST
1-877-858-4015
Mon - Fri, 7 to 4 EST

** Sorry no walk-in service available. Online purchasing only with the option of Will Call on the shipping page for local customers. **
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Basic Troubleshooting for Contollers and Sensors

Aditional Sensor Troubleshooting and manuals: hunterindustries
Problem Cause Solution
Display indicates irrigation but valve is off
  • Faulty or miss-wired valve
  • Faulty pump or pump relay if used
  • Check valve and valve wiring (and valve common).
  • Check pumps and pump relay. Replace if defective.
Display is blank
  • No AC power and no backup battery installed (or dead battery)
  • Verify AC power and wiring.
Time of day is blinking
  • Unit is initially powered up
  • Extended power outage has occurred and built-in backup period has expired
  • Press any button
  • Reprogram controller
Display reads "SENSOR RAIN OFF"
  • If you are not using a rain sensor: The jumper between the sensor terminal is missing or loose
  • If you are using a rain sensor: the sensor has been activated by moisture or is stuck
  • Reconnect the jumper between the rain sensor terminals of the terminal block
  • Verify operation of rain sensor. Replace if defective (reinstall jumper until new rain sensor is installed)


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The Drip Store

980 Park Center, Ste. E
Vista, CA 92081
Tel: 760.597-1669
Toll Free: 877 597-1669
Fax: 760.597-1673
Business Hours: 7 AM - 4 PM (PST)
160 Highway 70 West
Havelock, NC 28532
Tel: 252.463-3747
Toll Free: 877.858-4015
Fax: 252.463-3501
Business Hours: 7 AM - 4 PM (EST)
** Sorry no walk-in service available. Online purchasing only with the option of Will Call on the shipping page for local customers. **
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