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Returns

As part of our "Total Customer Satisfaction Policy" we will accept any return from a customer who has purchased the product(s) from The Drip Store Online store with the following stipulations.  Special order, special pricing and clearance parts are not returnable.

RETURN PROCESS OVERVIEW (Step by Step)

  1. Customer contacts us for an RMA number. Please contact the location your order shipped from.  Please have your invoice date and number available. The RMA form is completed and an RMA number is given to customer.
  2. Customer ships back return item(s) via method approved by representative of The Drip Store.
    • Unless instructed otherwise all returns must be sent to the initial order location and include the RMA number. Returns without an RMA are not honored.
    • Pre-formatted address label's that can be printed out: West Coast
    • Please include this in your return package plain text file to print or word format
    • We cannot accept any returns sent freight collect or with any postage or freight due.
    • We may elect to have the customer destroy or dispose of products at his/her location rather than return them. In that instance, we will expect the customer to follow and use all safety precautions and disposal methods required by product label or local, state and federal laws.
  3. Return is received by The Drip Store
  4. Return is checked to make sure it is correct and product(s) match items listed on the RMA form.
  5. If the customer request a refund
    • Return is approved and credit is issued to customer in the same method the order was originally paid for.
    • Internal credit memo is generated showing when credit was applied and in what amount. Credit memo is then e-mailed to the customer.
    • The customer is responsible for making sure credit issued to a credit card is properly applied to their account by the credit card company.
  6. If customer requests newly ordered items to ship immediately, customer will be billed at time of order for total order cost. Credit will be applied for returned items once they are received back from customer.
  7. If customer requests that newly ordered items be shipped after returned item(s) are processed we will do the following:
    • We will wait for the returned item(s) to be received and processed.
    • Once credit is applied to customer's account with us we will either bill or credit the customer for the difference and ship the new order.

RETURNS WITHIN 30-DAYS (MONEY BACK GUARANTEE)
No hassle 30-Day Money Back Guarantee. If for any reason you are not satisfied with your purchase from us, you may return the item(s) for a full credit on the purchase price or exchange for the same or different item(s). Shipping charges are not refundable.

RETURNS AFTER 30-DAYS
Returns after 30-Days will be subject to a 10% restocking fee and minus the initial shipping charge. For return items of 90+ days please refer to Defective Products / Warrantees below.

MISSING ITEM(S) IN SHIPMENT
Upon receipt of your order shipment, you must inspect the shipment for correct and complete order fulfillment. If you do not contact The Drip Store within 7 business days after receipt, we will assume the shipment has been correctly and completely filled.

If you just received your order, and upon inspection you found an item(s) missing please do the following.

  1. Often one order may arrive in multiple boxes; please check the UPS or shipping label to make sure you received all the expected boxes.
  2. Check the packing slip that was included with your shipment. If an item was not in stock when we shipped your order, it would be indicated on your packing slip and invoice.

I RECEIVED THE WRONG ITEM(S)
We stand by the high quality of our warehouse order packing. If you received the wrong item in your order, we want to fix the problem.

If you receive a wrong item in your shipment, contact a Customer Service Specialists no later than 7 days after receipt at Tel: 760 597-1669 Toll Free: 877 597-1669  or email us at customerservice@dripirrigation.com

DAMAGED ITEMS
Please open and inspect your order immediately upon receipt. If your order was damaged in shipment, please save the box and all packaging materials and call us as soon as possible at Tel: 760 597-1669 Toll Free: 877 597-1669. We will assist you in filing a claim and replacing your damaged product.

DEFECTIVE PRODUCTS / WARRANTEES
We stand by the high quality of the products we sell. If an item you purchased from The Drip Store is defective, we want to help fix the problem.

All products purchased from The Drip Store carry full warranties as set forth by the manufacturer. Any product needing replaced under the manufacturer's warranty should be handled as per instructed by The Drip Store representative issuing your RMA number. However these guidelines apply.

  • If the product IS DEFECTIVE the customer is responsible for returning the product to us. There will be no re-stocking fee applied to returned defective products. If the customer requests a replacement for a defective item returned to us there will be no freight charge.
  • A product will be determined by The Drip Store upon receipt if product is defective or not.
  • If the product is NOT DEFECTIVE the customer is responsible for the return freight cost. There will be 10% re-stocking fee for these returns.

If none of the above situations apply to your order please contact us as soon as possible at help@dripirrigation.com or Tel: 760 597-1669 Toll Free: 877 597-1669.

Once we confirm that your order shipment is missing an item(s), we will send you a replacement or refund you the full purchase price of the missing item(s).

In order for us to process your return of a warranty item, you must obtain an RMA (Return Authorization). To request a RMA, contact us at help@dripirrigation.com or Tel: 760 597-1669 Toll Free: 877 597-1669. No warranty returns, of any type, will be accepted without an RMA number.

Additional Notes
Since we have found that some people will not return the merchandise once they have received their replacements, we have to had to institute the policy that replacement items will not be shipped, or refunds/credits will not be made, until the products being returned are received by us. If you request a replacement, we will ship your replacement after we receive and process your returned product. If you need a replacement right away, we suggest you request a bill/credit (rather than a replacement), when you obtain your RMA. Then place a new order. The new order will be shipped (and billed) as soon as we have the product available and your credit will be applied once we receive the product being returned.