As part of our "Total Customer Satisfaction Policy" we will accept any return from a customer who has purchased the product(s) from The Drip Store Online store with the following stipulations. Special order, special pricing and clearance parts are not returnable.
RETURN PROCESS OVERVIEW (Step by Step)
RETURNS WITHIN 30-DAYS (MONEY BACK GUARANTEE)
No hassle 30-Day Money Back Guarantee. If for any reason you are not satisfied with your purchase from us, you may return the item(s) for a full credit on the purchase price or exchange for the same or different item(s). Shipping charges are not refundable.
RETURNS AFTER 30-DAYS
Returns after 30-Days will be subject to a 10% restocking fee and minus the initial shipping charge. For return items of 90+ days please refer to Defective Products / Warrantees below.
MISSING ITEM(S) IN SHIPMENT
Upon receipt of your order shipment, you must inspect the shipment for correct and complete order fulfillment. If you do not contact The Drip Store within 7 business days after receipt, we will assume the shipment has been correctly and completely filled.
If you just received your order, and upon inspection you found an item(s) missing please do the following.
I RECEIVED THE WRONG ITEM(S)
We stand by the high quality of our warehouse order packing. If you received the wrong item in your order, we want to fix the problem.
If you receive a wrong item in your shipment, contact a Customer Service Specialists no later than 7 days after receipt at Tel: 760 597-1669 Toll Free: 877 597-1669 or email us at firstname.lastname@example.org
Please open and inspect your order immediately upon receipt. If your order was damaged in shipment, please save the box and all packaging materials and call us as soon as possible at Tel: 760 597-1669 Toll Free: 877 597-1669. We will assist you in filing a claim and replacing your damaged product.
DEFECTIVE PRODUCTS / WARRANTEES
We stand by the high quality of the products we sell. If an item you purchased from The Drip Store is defective, we want to help fix the problem.
All products purchased from The Drip Store carry full warranties as set forth by the manufacturer. Any product needing replaced under the manufacturer's warranty should be handled as per instructed by The Drip Store representative issuing your RMA number. However these guidelines apply.
If none of the above situations apply to your order please contact us as soon as possible at email@example.com or Tel: 760 597-1669 Toll Free: 877 597-1669.
Once we confirm that your order shipment is missing an item(s), we will send you a replacement or refund you the full purchase price of the missing item(s).
In order for us to process your return of a warranty item, you must obtain an RMA (Return Authorization). To request a RMA, contact us at firstname.lastname@example.org or Tel: 760 597-1669 Toll Free: 877 597-1669. No warranty returns, of any type, will be accepted without an RMA number.
Since we have found that some people will not return the merchandise once they have received their replacements, we have to had to institute the policy that replacement items will not be shipped, or refunds/credits will not be made, until the products being returned are received by us. If you request a replacement, we will ship your replacement after we receive and process your returned product. If you need a replacement right away, we suggest you request a bill/credit (rather than a replacement), when you obtain your RMA. Then place a new order. The new order will be shipped (and billed) as soon as we have the product available and your credit will be applied once we receive the product being returned.