As part of our Total Customer Satisfaction Policy we will accept any return from a customer who has purchased the product(s) from The Drip Store with the following stipulations. Please note that special order items, specially priced orders and clearance parts may not be returned.
TO RETURN A PRODUCT:
Please call us at 877 597-1669 for an RMA number (Return Authorization). Please have your invoice date and number available.
Once we have received your product a credit will be issued to the same form pf payment origianlly used. If you request any newly ordered items to ship immediately, we will bill you for that order and issue a credit for returned items once we have received them.
We offer a no hassle 30-Day Money Back Guarantee. If for any reason you are not satisfied with your purchase from us, you may return the item(s) for a full credit on the purchase price. Shipping charges are not refundable. Special order items, specially priced items, clearance items, and assembled components cannot be returned.
Returns after 30-Days may be subject to a restocking fee of up to 20%, and credit will be issued minus the initial shipping charge. For return items of 90+ days, please refer to the Defective Products/Warranties section below. Special order items, specially priced items, clearance items, and assembled components cannot be returned.
Upon receipt of your order shipment, please inspect the shipment for correct and complete order fulfillment. If you do not contact The Drip Store within 7 business days after receipt, we will assume the shipment has been correctly and completely filled.
If you just received your order, and upon inspection you found an item(s) missing, please do the following:
We offer a No hassle 30-Day Money Back Guarantee. If for any reason you are not satisfied with your purchase from us, you may return the item(s) for a full credit on the purchase price. Shipping charges are not refundable.
Please open and inspect your order immediately upon receipt. If your order was damaged in shipment, please save the box and all packaging materials and call us as soon as possible at 480-900-8425 or (toll free) 877 597-1669. We will assist you in filing a claim and replacing your damaged product.
We stand by our commitment to providing you with the highest quality products. If an item you purchased from The Drip Store is defective, we want to help fix the problem.
All products purchased from The Drip Store carry full warranties as set forth by the manufacturer. Any product needing to be replaced under the manufacturer's warranty should be handled per the instructions given by The Drip Store representative issuing your RMA number. However, these guidelines apply:
If none of the above situations apply to your order please contact us as soon as possible at 480-900-8425 or 877 597-1669, or email us through our contact page.