The Drip Store General Shipping Policies

1. In-stock products: The Drip Store does our best to process and ship all orders placed before 1pm Arizona time same-day assuming all items are in stock and there are no issues with the order. We consider orders to be "late" if they are not shipped within two business days of placement, assuming all items are in stock and there are no issues with the order.
2.  Expedited and PSP Orders: Orders placed during business hours - including after 1pm Arizona time - that include expedited shipping (UPS 3 Day Select, 2nd Day Air, or Next Day Air) or Priority Shipment Processing will be shipped same-day assuming all items are in stock, there are no issues with the order, and there is enough time to pack and process the order before the carrier for the chosen shipping method has picked up for the day. Otherwise, those orders will be shipped the next business day. Shipping times are based on the day the shipment is picked up from our facility by the carrier.
3. Backorders: When placing an order online, a warning will show if you are ordering more than the available quantity of an item. Orders with backordered items will be held to ship complete by default and WILL NOT be split into multiple shipments. We will ship partial orders only at the customer's explicit instruction. An additional shipping charge will be assessed for multiple shipments. Free shipping only covers a single shipment, so a shipping fee will be assessed for shipments beyond the first for a free shipping order.
4.  Freight Quotes, Will Calls, Drop Ships and Other Held Orders: Some orders require you to contact us, either to pick up the order (Will Call) or to confirm/pay for shipping costs (Freight Quote). If we do not hear back from you within 7 days of placing the order (Will Call) or contacting you with shipping cost (Freight Quote) we will cancel the order.
5.  Address Issues: We may ask that the billing and shipping address match for the first shipment to a new customer. This decision is made at management's discretion to help prevent shipment fraud. If this decision is made regarding your order, you will be alerted via a phone call and/or email.

Domestic Shipping Methods

1. All shipments to the contiguous 48 states are via UPS, FedEx, or USPS.
2. At the time of checkout you will be offered different shipping options based on the contents of your shopping cart.
3. Orders over $50 which qualify for free shipping will be shipped via our choice of service. If you require a specific service, please contact us via phone or email after placing your order and we will do our best, but no guarantees are made.
4. Please understand that once we hand your package over to the carrier - UPS, USPS, FedEx, etc - that we have no control over the shipment. If the package is delayed, lost, gets stolen off your porch, or gets marked as delivered but you can't find it, it's not the result of anything we did, as we do not handle the package once it leaves our warehouse. In scenarios where the package is NOT marked as delivered, there is usually some amount of recourse. We can talk to the carrier and initiate a search or file a claim to get a refund for the order contents and shipping costs. However, in scenarios where the package is marked as delivered by the carrier, there is nothing we can do. At that point, it is between you and the carrier. We do not offer refunds on the basis of the customer not receiving the product if the shipment is marked as delivered by the carrier.
5. YOU MUST CONTACT US REGARDING ANY SHORTAGE WITHIN 10 CALENDAR DAYS OF RECEIPT OF YOUR ORDER.

International Shipping Methods

1. We do not normally ship outside the US. Exceptions are rare and can can only be made at the discretion of a Drip Store employee. In the event that we do make an exception for an international order, the following rules apply:
2. Shipment to Freight Forwarder in the U.S: This is considered as a shipment within the US. We will provide extra copies of the invoice for customs purposes and any other documentation required. Ownership of the shipment will pass to the customer when it is received by the freight forwarder. Customer billing information and contact information for the freight forwarder are required.
3. United States Postal Service: Typically, for smaller orders, this is the least expensive way to ship. We send many orders around the world this way, however please be aware that: Insurance may not be available to all locations - In the event that insurance is not available the customer accepts full responsibility for lost or damaged packages. When possible we use a "Return Receipt" with these shipments to prove delivery. In the event that a "Return Receipt" is not allowed, the customer takes possession of ownership when the package is delivered to the U.S. Postal Service. Proof of shipping is provided with a tracking number of the shipment from the U.S. Postal service.
4. Special Conditions:  Some countries impose special restrictions, documents or licenses for imported packages. It is the customers' responsibility to have the necessary documentation to accept the shipment. In the event that a package cannot be accepted and is sent back, the customer will be liable for all shipping costs. If the package will not be re-shipped, we will reimburse the customer for the actual order cost, upon return receipt, but not the freight cost. Please note that The Drip Store is not responsible for Duty Fees or delays attached to your shipment by US Customs.

Free Shipping

We have a separate page detailing our free shipping service. Please check it out here.

Priority Shipment Processing (PSP)

Please read the "Description" tab on the Priority Shipment Processing product page for more information.

Shipping FAQ's

1. How are shipping charges calculated? Shipping charges are based on the size and weight of your shipment, the zip code we are shipping to, and which level of service you choose (ground, expedited, etc). When you are ready to check out, you may view the shipping options for your cart before any payment information is requested.
2. Do you have free shipping? To qualify for free shipping, your total order must have a subtotal (ie not including tax or shipping) of $50 or more. Should your order include products excluded from our free shipping order, you will be quoted a shipping cost ONLY for those items that don't qualify, with the qualifying items not included in the quoted shipping cost. You can read more about our free shipping offer here.
3. Free Shipping Offer. The Drip Store reserves the right to stop offering free shipping and / or change any or all parts of the free shipping offer at any time. The Drip Store also has the right to exclude any item at any time from the Free Shipping Offer.
4. What payment methods do you accept?  For shipments within the United States, it's Territories and Canada, we accept most major credit cards, checks, or wire transfers. For shipments outside of the United States, it's Territories and Canada,  we accept checks drawn on US banks and wire transfers.  A $ 15 fee may apply to incoming wire transfers under $1000 USD. Please call or email us at: [email protected] for more information or help in placing your order.
   
5. Can I get Saturday delivery? Saturday delivery isn't available for all services or at all locations. USPS Priority Mail might (their words) deliver on Saturday depending on the type of package. FedEx Home Delivery is an every day service that delivers on Saturday and Sunday. UPS offers Saturday delivery on a number of their services *only* with an additional charge. Saturday delivery is NOT standard on UPS. If you'd like Saturday delivery on a UPS shipment, please contact us at 877-597-1669 so we can assist you, as it's not an option during checkout.
6. Returns: Returning product on an order that qualified for free shipping may incur a fee. If you return enough product on an order to bring it below the free shipping threshold, we will deduct the initial cost of shipping it to you from your refund. For example, say you placed an order for product worth $60, chose to have it shipped for free, then later returned $20 worth of product to us for a refund. In this scenario, the subtotal for the order would drop below the $50 threshold, so when we processed your return we would deduct the initial shipping cost from your refund. This is to prevent abuse, as without this policy you could add unwanted product to get any order over the threshold then return it later to get free shipping on anything we sell. Note that this does not apply if you return your entire order.