In-stock products: The Drip Store processes and ships all orders within 2 business days if you choose standard shipping. Most orders placed by 1pm PST ship same day. Orders placed with expedited shipping (UPS 3 Day Select, 2nd Day Air, or Next Day Air) before 1pm PST will be shipped the same business day. Shipping times are based on the day shipment is sent from our facility.
Backorders: If any products you ordered are currently not in stock we will give you an expected shipping time by a follow-up call or email.
Freight Quotes, Will Calls, Drop Ships and Other Held Orders: Some orders require you to contact us, either to pick up the order (Will Call) or to confirm/pay for shipping costs (Freight Quote). If we do not hear back from you within 7 days of placing the order (Will Call) or contacting you with shipping costs (Freight Quote) we will cancel the order.
Domestic Shipping Methods
All shipments to the contiguous 48 states are via UPS, FedEx, or USPS.
At the time of checkout you will be offered different shipping options based on the contents of your shopping cart.
Orders over $ 50 which qualify for free shipping will be shipped via our choice of service.
PLEASE NOTE THAT YOU MUST CONTACT US REGARDING ANY SHORTAGE WITHIN 10 CALENDAR DAYS OF RECEIPT OF YOUR ORDER. THANK YOU
International Shipping Methods
We do not normally ship outside the US. Exceptions are rare and can can only be made at the discretion of a Drip Store employee. In the event that we do make an exception for an international order, the following rules apply:
Container Freight: We are happy to ship your order directly to your overseas destination, and can supply all the necessary documents to pass through US Customs, but it is the responsibility of the customer to inform us of any necessary documentation for receipt of the shipment upon arrival. Once the order has been delivered to the carrier the ownership of the product passes to the customer. All fees, freight costs, customs fees and/or import taxes are the customer's responsibility.
Shipment to Freight Forwarder in the U.S: This is considered as a shipment within the US. We will provide extra copies of the invoice for customs purposes and any other documentation required. Ownership of the shipment will pass to the customer when it is received by the freight forwarder. Customer billing information and contact information for the freight forwarder are required.
United States Postal Service: Typically, for smaller orders, this is the least expensive way to ship. We send many orders around the world this way, however please be aware that: Insurance may not be available to all locations - In the event that insurance is not available the customer accepts full responsibility for lost or damaged packages. When possible we use a "Return Receipt" with these shipments to prove delivery. In the event that a "Return Receipt" is not allowed, the customer takes possession of ownership when the package is delivered to the U.S. Postal Service. Proof of shipping is provided with a tracking number of the shipment from the U.S. Postal service.
Special Conditions: Some countries impose special restrictions, documents or licenses for imported packages. It is the customers' responsibility to have the necessary documentation to accept the shipment. In the event that a package cannot be accepted and is sent back, the customer will be liable for all shipping costs. If the package will not be re-shipped, we will reimburse the customer for the actual order cost, upon return receipt, but not the freight cost. Please note that The Drip Store is not responsible for Duty Fees or delays attached to your shipment by US Customs.
How are shipping charges calculated? Shipping charges are based on the size and weight of your shipment, the zip code we are shipping to, and which level of service you choose (ground, expedited, etc). When you are ready to check out, you may view the shipping options for your cart before any payment information is requested.
Do you have free shipping? To qualify for free shipping, your total order must have a subtotal (ie not including tax or shipping) of $50 or more. Should your order include products excluded from our free shipping order, you will be quoted a shipping cost ONLY for those items that don't qualify, with the qualifying items not included in the quoted shipping cost. You can read more about our free shipping offer here.
Free Shipping Offer. The Drip Store reserves the right to stop offering free shipping and / or change any or all parts of the free shipping offer at any time. The Drip Store also has the right to exclude any item at any time from the Free Shipping Offer.
What payment methods do you accept? For shipments within the United States, it's Territories and Canada, we accept most major credit cards, checks, or wire transfers. For shipments outside of the United States, it's Territories and Canada, we accept checks drawn on US banks and wire transfers. A $ 15 fee may apply to incoming wire transfers under $1000 USD. Please call or email us at: [email protected] for more information or help in placing your order.
Can I get Saturday delivery? Saturday delivery isn't available for all services or at all locations. USPS Priority Mail might (their words) deliver on Saturday depending on the type of package. FedEx Home Delivery is an every day service that delivers on Saturday and Sunday. UPS offers Saturday delivery on a number of their services *only* with an additional charge. Saturday delivery is NOT standard on UPS. If you'd like Saturday delivery on a UPS shipment, please contact us at 877-597-1669 so we can assist you, as it's not an option during checkout.